Privacy Policy

When you use Spinstralia Casino, we may handle information that identifies you, relates to your account or helps us operate the website. The type and amount of information collected can depend on the services you use, the information you provide and the checks that may be required before or during your use of the site. We aim to collect information that is reasonably necessary for providing services, maintaining security, meeting legal responsibilities and supporting players.

Account and identity information

This may include your name, date of birth, residential information, contact details, account login information, communication preferences and other details provided when you register or manage your account. We may also collect information needed to confirm that an account belongs to the person using it and that the person is permitted to use the services. You should provide information that is accurate, current and complete, and update it when it changes.

Verification documents

Where verification is required, we may handle copies or details of identity documents, proof of age, proof of address and other information used to confirm identity, eligibility and account activity. Verification information may be reviewed through internal processes or by suitable service providers. These records help us protect accounts, prevent fraud, meet legal obligations and support responsible operation of the site.

Payment and transaction records

We may collect records relating to deposits, withdrawals, wagers, payments, account balances and other transactions. Payment details may be processed through payment providers or financial service providers. We may receive information needed to confirm a payment, complete a transaction, investigate an error or identify unusual activity. In some cases, full payment card details are handled directly by the relevant payment provider rather than stored by the casino site.

Device, cookie and usage data

When you visit or use the website, we may collect technical information such as your internet protocol address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location information, access times and interactions with the site. We may also collect information about connection performance, errors and security events. This information helps us maintain the website, understand general usage, improve performance and identify unusual or harmful activity.

Communications and support information

If you contact support, we may keep information included in your enquiry, such as your account details, messages, attachments and records of the assistance provided. We use this information to respond to you, resolve issues, review service quality, protect accounts and keep an appropriate history of important communications.

Personal information may be used for purposes connected with providing, securing and improving the services, meeting our responsibilities and communicating with players. We seek to handle information fairly and in a way that is appropriate for the reason it was collected.

• Creating, administering and maintaining your player account.
• Providing casino services and displaying information relevant to your account or activity.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age, eligibility and account ownership.
• Carrying out anti-fraud, anti-money-laundering, security and risk checks.
• Detecting, investigating and preventing suspicious, unauthorised or unlawful activity.
• Meeting legal, regulatory, tax, financial and responsible gambling obligations where they apply.
• Responding to questions, complaints, requests and other support enquiries.
• Monitoring, testing and improving the website, systems, features and user experience.
• Sending service messages, account notices and other important operational communications.
• Sending promotional communications where permitted and where you have provided consent or another lawful basis applies.
• Keeping records, enforcing applicable terms and protecting the rights, safety and property of players and the service.

We may combine information from your account, transactions, device activity and communications where this is reasonably necessary for these purposes. We may also use aggregated or de-identified information for reporting, analysis and service improvement. Information in this form is intended not to identify you directly.

Service providers and other disclosures

Personal information may be shared with service providers that help operate the website and services. These providers may support identity and verification checks, payment processing, hosting, information technology, security, customer support, fraud detection, analytics or communications. They are expected to handle information for the relevant service and in accordance with applicable privacy and security requirements.

Information may also be disclosed where reasonably necessary to meet a legal obligation, respond to a valid request, protect the site or a person, investigate suspected fraud or other misconduct, or support a business or operational change. We do not disclose personal information for unrelated purposes without an appropriate basis. If information is processed or stored in another country, appropriate safeguards may apply, subject to the requirements governing the relevant processing.

Marketing communications

Where permitted, we may use your contact details to send information about services, features or promotions. Marketing communications may be based on your consent or another lawful basis that applies. You can withdraw consent to marketing at any time. Choosing not to receive marketing does not normally stop essential messages about your account, security, transactions or legal matters.

Cookies and similar technologies

Spinstralia Casino may use cookies and similar technologies to keep the website working, remember settings, support account sessions, improve performance, understand general traffic and help identify security issues. Some cookies may be necessary for core features, while others may support analytics, preferences or communications. Cookies can contain information about your browser, device and activity on the website, but they do not necessarily identify you by name.

You can manage, restrict or delete cookies through your browser settings. Depending on your choices, disabling or deleting cookies may affect account functions, preferences or parts of the website. Browser controls may not remove information that has already been collected. If you have questions about cookies or other privacy choices, you can contact support.

Security measures

Reasonable technical, organisational and administrative measures may be used to protect personal information from unauthorised access, alteration, disclosure, misuse or loss. These measures may include access controls, authentication procedures, monitoring, secure transmission methods, staff guidance and security reviews. No website, device or method of transmission can be guaranteed to be completely secure.

You should protect your login details, use a secure device and avoid sharing passwords or account access with other people. Please contact support promptly if you believe that your account or personal information may have been compromised. We may use account and device information to investigate security events and take steps to protect players and the service.

Keeping information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The appropriate period can depend on the type of information, the reason it was collected, account and transaction history, security needs, dispute handling and other operational requirements.

Closing an account does not always mean that every record is immediately deleted. Some records must be kept for a period required by law, including information connected with transactions, identity checks, security, fraud prevention and compliance. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to the personal information we hold about you. These rights can be subject to identity checks, legal exceptions, security considerations and other limits. We may need to ask for information to confirm your identity before completing a request, which helps protect your account and personal information.

• Access your personal information and ask for an explanation of how it is used.
• Ask us to correct information that is inaccurate, incomplete or out of date.
• Request deletion of your personal information where deletion is available and we are not required or permitted to retain it.
• Withdraw consent to marketing communications at any time. You can use an unsubscribe option in a promotional message where available or contact us directly.
• Ask questions about the collection, use, sharing or storage of your information.
• Raise a privacy concern or make a complaint about how your information has been handled.

Making a data rights request

To exercise your data rights, request access, ask for a correction or deletion, or withdraw consent to marketing, contact support@spinstraliacasino-aud.com. Please explain your request clearly and include enough information for us to understand what you are asking for. Do not send unnecessary payment details, passwords or other sensitive information in an enquiry.

We will review your request and respond within the time required by applicable privacy requirements. If a request cannot be completed, or can only be completed in part, we will generally explain the reason, subject to any restriction that applies. We may retain information needed to record and manage your request, meet legal obligations or protect against misuse of the rights request process.

Changes to this policy

This Privacy Policy may be updated when our services, technology, information practices or legal obligations change. The updated version will be made available on the website and will apply from the stated effective date or, where no date is shown, from publication. You should review this page occasionally to stay informed about how personal information is handled. Continuing to use the website after an update may indicate that you have read the revised policy, to the extent permitted by applicable requirements.